By Eileen Guo

AI companies like Anthropic and OpenAI regularly publish reports on how people are using products like Claude and ChatGPT, but they only release the data they want us to see, AI researchers say. 

“There is no independent source to corroborate it,” says Anka Reuel, a computer science PhD candidate at the Stanford Trustworthy AI Research (STAIR) Lab. 

Reuel is co-lead of a new research project, called the AI Observatory, that aims to fill the gap. It’s a public platform that aggregated and analyzed real AI conversations with popular models like Claude and Gemini that were collected with users’ consent through seven existing datasets. The intent is to provide independent sources of information that can help researchers and policymakers assess how people are using generative AI. Highly consequential decisions about AI’s benefits and risks are currently being made on the basis of very limited data, says Reuel. 

Companies’ reports, however, didn’t tend to capture these nuances between or even within their own models. “No single company report tells the whole story,” says Shayne Longpre, a recent PhD graduate from the MIT Media Lab who co-led the research with Reuel. 

To create the AI Observatory, Reuel and researchers from MIT, Stanford, the Data Provenance Initiative, and other institutions aggregated 85,633 conversational turns (that is, the user prompt and corresponding AI response) across 24,521 conversations from seven real-world datasets collected in previous research. These conversations came from 5,000 users interacting with 52 different models, including ChatGPT, Gemini, Claude, and Grok, between 2023 and 2025.